Job Description

A duty manager's responsibilities generally include overseeing daily operations, managing staff, ensuring customer satisfaction, handling emergencies, and maintaining a safe and efficient environment. They act as a point of contact for both staff and customers, addressing issues and ensuring smooth operations during their shift. Specific responsibilities can include:

Supervising staff:

Assigning tasks, monitoring performance, providing feedback, and addressing any issues or conflicts.

Ensuring customer satisfaction:

Addressing customer inquiries, complaints, and feedback, and taking action to resolve any issues.

Managing daily operations:

Overseeing facilities, security, and overall operational efficiency.

Handling emergencies:

Responding to incidents and emergencies, and ensuring the safety and well-being of staff and customers.

Maintaining a positive work environment:

Promoting teamwork, communication, and a positive atmosphere among staff.

Enforcing company policies and procedures:

Ensuring that all staff members adhere to the established rules and regulations.

Monitoring budgets and revenue:

Tracking expenses, managing resources, and ensuring that the department or business operates within budget.

Meeting with management:

Providing updates on operational performance, addressing any issues, and collaborating on improvements.

Scheduling shifts and managing staffing levels:

Ensuring adequate staffing to cover all operational needs.

Training and development:

Providing training to new and existing staff members and helping them develop their skills.

Reporting on operations:

Providing regular reports to senior management on performance, issues, and other relevant information.
Essentially, a duty manager is responsible for the smooth and efficient functioning of a business or department during their shift, ensuring that both staff and customers have a positive experience.

Job Type: Full-time

Pay: ?15,953.85 - ?39,353.12 per month

Benefits:

Food provided Paid sick time
Work Location: In person