Executive will be responsible for handling cases reported through the National Cybercrime Reporting Portal, ensuring timely logging, verification, tracking and coordination with stakeholders. The role involves monitoring complaints, maintaining records, and ensuring compliance with regulatory and organizational guidelines.
Key Responsibilities:
Receive and record cybercrime complaints from the NCRP portal in the system.
Verify and validate complaint details as per prescribed guidelines.
Coordinate with internal teams, concerned departments and bank for case follow-up.
Track the status of complaints and update resolution progress in the portal/system.
Escalate critical/urgent cases to senior officials for immediate intervention.
Maintain confidentiality and data integrity while handling sensitive information.
Ensure adherence to cybercrime reporting protocols, compliance, and timelines.
Qualifications & Skills:
Graduate in any discipline
0.5 - 1 year of experience in back-office operations, IT helpdesk, cybercrime/cybersecurity reporting, or similar roles.
Familiarity with cybercrime
Basic computer knowledge is mandatory
Location: Saifabad, khairatabad (Hyderabad)
IMP: Candidates should be comfortable working in rotational shifts including NIGHT SHIFT
Job Type: Full-time
Benefits:
Health insurance
Provident Fund
Application Question(s):
Are you comfortable with Saifabad location?
Are you comfortable with rotational shift including night shift?
Are you familiar with Cybercrime?
Work Location: In person
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