Job Description

Position : Senior Collaboration Systems Administrator
Location : Bangalore Preferred, (Can also be working remote from another cities in India)
Job Summary
As the Collaboration Systems Administrator, candidate will manage and support clients collaboration tools, including Email, Google Workspace, Office 365, Cisco CES, Ironport, and Microsoft Exchange, Slack, Lucidchart, Figma, Monday.com. Role involves ensuring the seamless operation, support and integration of these platforms to drive efficiency and innovation across the organization.
Key Responsibilities

• Platform Management: Administer and maintain collaboration tools, including Google Workspace, Microsoft Exchange and O365, Cisco CES and Ironport to meet today's evolving business needs.
• Technical Support: Provide technical, escalation and backend support and solutions for collaboration systems.
• Tool Integration: Assist in integrating various collaboration platforms to optimize processes and workflows.
• Innovation and Improvement: Investigate new technologies and methodologies to further enhance collaboration capabilities.
• Cross-Functional Collaboration: Work with other departments such as service desk, Information security, networking, etc. to implement and refine solutions that boost productivity and efficiency.
• Stakeholder Engagement: Communicate effectively with stakeholders to gather requirements and deliver technology solutions that align with business objectives.
• End-User Training and Support: Provide documentation to end-users, ensuring they can effectively utilize collaboration tools and systems.
• Change Management: Coordinate, test, and plan changes to collaboration systems. Communicate these changes, which may include enhancements, maintenance, fixes, and emergency updates.

• Technical Expertise: Strong knowledge and experience in managing collaboration platforms, including Email, Google Workspace, Office 365, Slack, Cisco CES, Ironport, Microsoft Exchange, and more.
• Problem-Solving Abilities: Exceptional analytical skills, capable of addressing complex issues related to collaboration tools.
• Communication Skills: Excellent verbal and written communication skills, with proficiency in U.S. English, able to effectively engage with both technical and non-technical stakeholders.

• Experience: Senior level experience - 7+ years in roles focusing on collaboration platforms administration.
• Education: Bachelor's degree in information technology, Computer Science, or a related field.
• Certification: Relevant certifications in technologies related to collaboration tools.