Job Description

Key Responsibilities

Appointment Scheduling

Schedule, reschedule, and confirm patient appointments in coordination with providers. Manage cancellations and no-shows with appropriate follow-up.

Patient Communication

Make outbound calls to patients to confirm demographic and insurance details. Remind patients of upcoming appointments, required documents, or pre-authorizations. Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.). Ensure correct entry of insurance information to prevent claim denials. Coordinate with the eligibility and verification team as needed.

Documentation & Data Entry

Accurately record patient demographics, insurance, and appointment details in the practice management system (eCW/athena/etc.). Ensure compliance with HIPAA and company policies in handling patient information.

Required Skills & Competencies

Strong communication skills (verbal & written) with a customer service mindset. Knowledge of healthcare terminology, insurance plans, and medical billing basics Proficiency in practice management systems and MS Office (Excel, Word). Familiarity with HIPAA and compliance regulations. It's a NIGHT shift job (5.30 PM to 2.30 AM IST) Work from office job only US Call center experience candidates can apply also

UNMATCHED EMPLOYEE BENEFITS

Food Allowance every month Night Shift Allowance every month Rent Allowance every month (Only North-east Candidates) Annual Bonus Quarterly Team Outing Paid time off both CL & SL Both USA & IND Holidays
Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Flexible schedule Food provided Leave encashment Paid sick time Paid time off
Work Location: In person