Job Description

Position Title:

OPD Executive

Department:

Outpatient Services

Reporting To:

Manager - OPD

Location:

Chennai

Job Summary:

The OPD Executive will be responsible for managing smooth functioning of the Outpatient Department, ensuring an efficient, patient-friendly experience from registration to consultation, diagnostics, and billing. She will coordinate between doctors, nurses, diagnostics, and billing teams to ensure timely and accurate patient flow management.

Key Responsibilities:

Manage patient registration, appointment scheduling, and consultation flow for all OPD consultants. Coordinate with front office and nursing staff to maintain appointment time discipline and avoid delays. Assist patients in completing consultation-related formalities and guide them to diagnostics or pharmacy as required. Maintain daily OPD statistics (consultation numbers, cancellations, delays) and report to the Operations Manager. Handle patient feedback, grievances, and escalate issues promptly for redressal. Coordinate with marketing and corporate desks for corporate, insurance, and package patients. Ensure availability of consultation rooms, required stationery, and equipment readiness. Maintain cleanliness and professional ambience within OPD waiting and consultation areas. Support NABH documentation and audit requirements related to patient handling, registration, and consent forms.

Skills and Competencies:

Excellent communication and interpersonal skills in English and Tamil. Good understanding of hospital workflows and OPD coordination. Basic computer knowledge (HIS / MS Office). Courteous, empathetic, and patient-centric approach.

Qualifications and Experience:

Graduate in any discipline (preferably Life Sciences / Hospital Administration). Minimum 2-4 years of experience in OPD or Front Office operations in a multi-specialty or super-specialty hospital. candidates with hospital experience would be given a higher start
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person