Job Description

Job Information

Date Opened

12/09/2025

Job Type

Permanent

RSD NO

12447

Industry

IT Services

Min Experience

4

Max Experience

6

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Required Experience


Overall Experience:

Substantial experience - minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).


Domain Experience:

Minimum 18 months experience in at least one of the following areas: Software testing Bugs triaging Audits/quality checks Subject matter expert Technical issue resolution


Management Exposure:

Basic experience (e.g., mentoring, leading small projects) in process or team management.


Technical Proficiency


Ticketing Tools (JIRA):

Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing simple workflows).


Data Tools:

Basic knowledge of SQL and sound experience with JQL. Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP. Proficient working knowledge of MS Office or Google suite.


RCA & Analysis:

Proficient in data analysis techniques. Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.). Sound knowledge of Operational metrics like shrinkage and utilization.
Core Responsibilities & Deliverables

+ The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.
+ Be able to achieve high program health by taking charge of the responsibilities end to end real time.
+ Work allocation.
+ Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).
+ Ensure process adherence.
+ Identify process gaps & improvements.
+ Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.
+ Can manage multiple responsibilities along with Core duties.
+ Manage stakeholder relationships with program leads or immediate product/engineering partners as required.
+ Quality audits (regularly).
General Skills & Aptitude

+ High attention to detail.
+ Excellent logical reasoning ability and bias for action.
+ Ability to identify and report high impact issues with minimal loss of time.
+ High ability to reason and comprehend unclear issues.
+ High ability to read a complex, multipage Standard Operating procedure manual.
+ Exceptional reading comprehension and high ability to write concise and accurate English.
+ High ability to read and understand English.
+ Basic understanding of quality and quality control.
+ High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.
+ Ability to memorize Engineering terminologies and project related details.
+ Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.





At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.