Job Description

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Job Information

Date Opened

08/04/2025

Job Type

Permanent

RSD NO

11540

Industry

IT Services

Min Experience

2

Max Experience

4

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

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Experience Required

Moderate experience

: Minimum 24 months overall. At least

12 months experience

in one or more of the following:

+ Software Testing
+ Bug Triaging
+ Audits / Quality Checks
+ Technical Issue Resolution
+ Subject Matter Expertise

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Key Responsibilities

Take end-to-end ownership of assigned responsibilities to maintain high program health. Manage

work allocation

and ensure defined targets are met/exceeded (Productivity, Quality, SLA, Efficiency, Utilization). Ensure

process adherence

and identify process gaps for improvements. Conduct

regular quality audits

. Handle policy, training, reporting, and quality management where no separate POCs exist. Perform

root cause analysis

(Fishbone, RCA, 5-Whys, etc.) to resolve issues effectively. Identify and escalate high-impact issues quickly with minimal downtime. Manage multiple responsibilities while ensuring core duties are completed.
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Skills & Competencies

Strong proficiency in

MS Office / Google Suite

.

Basic knowledge of SQL

and

experience with JIRA or similar ticketing tools

. Proficient in

Excel/Google Sheets

(Pivot Tables, VLOOKUP, Data Processing). Good knowledge of

data analysis techniques

. Excellent

logical reasoning, problem-solving, and attention to detail

. Strong

English reading comprehension and writing skills

(concise & accurate). Ability to

read and interpret complex SOPs

. High capability to perform

repetitive tasks with accuracy

. Ability to

memorize technical/engineering terminologies

and project details. Familiarity with

smartphones, test platforms, and navigation tools

.



At Indium diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the WE@IN women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.