Job Description

Job Information

Date Opened

07/30/2025

Job Type

Permanent

RSD NO

11556

Industry

IT Services

Min Experience

1

Max Experience

2

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Job Title:

Email Support Executive / Email Process Associate

Experience Required:

6 months to 2 years

Job Type:

Full-time

Location:

Onsite - Hyderabad

Shift:

Rotational (Day & Night Shifts)

Industry:

BPO / Customer Support / E-commerce / Tech Support

Key Responsibilities:

Respond to inbound customer emails regarding queries, complaints, and service requests. Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction. Log all customer interactions accurately in internal systems (CRM or ticketing tools). Coordinate with internal teams to resolve customer issues efficiently. Maintain professionalism, empathy, and clarity in all written communication. Adhere to internal policies, quality standards, and SLAs. Follow up on pending issues within agreed timelines. Meet individual performance metrics such as email TAT, quality, and satisfaction scores.

Required Skills & Qualifications:

6 months to 2 years of experience in email support or customer service roles. Excellent written English communication skills. Strong typing speed with attention to detail. Familiarity with email platforms (e.g., Outlook, Gmail) and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce). Basic knowledge of MS Office (Word & Excel). Problem-solving mindset with strong analytical skills. Ability to handle multiple tasks and prioritize efficiently. Customer-centric attitude and a commitment to delivering quality support.



At Indium diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the WE@IN women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.