Job Description

At OP:

- Greet customers with warmth & politeness.

Help customers fill the registration forms and any related documents.

- Complete the Registration Process and generate UHID Cards for patients

Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest.

- While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior.

- Communicate updates of the patients to their relatives' time to time.

- Coordinate patient movement into Consultant chambers; be alert and track waiting patients.

- Be aware of open slots for walk-in patients; schedule them as per availability.

- If consultant advises, accompany patients to referred departments for investigations.

- Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately.

- Make bookings (reservations) for the beds if required; book appropriate bed type.

- Be aware of escalation matrix.

- Collect feedback from all customers.

Admissions :

- Receive admission request form from patient.

- Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked

- Collect deposit

- Escort patient to the floor and assigned room

- Nursing station and concerned consultant is informed about the admission

Reports Dispatch :

- Coordinate hand over of reports not collected by customer earlier.

Administrative:

- Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients.

Maintain Daily New Registration Tracker , OPD count, Daily Collection & Submission.

- Ensure general cleanliness of the floor.

A Fulfilling the Service Vision & Inter-department Coordination:

- Is well-groomed as per standard; maintains discipline and decorum.

- Responsible for the implementation of the Service Vision - ensures personalized care while delivering service.

- Engages well with Clinicians and colleagues, builds respect and rapport.

- Coordinates with support departments to ensure customers are comfortable and services are as per standard.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Ability to commute/relocate:

Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Billing: 1 year (Preferred)
Work Location: In person