Job Description

Long Description:

Job Summary:

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

Review administrative processes and recommend improvements as necessary. Responsible for overflow of work as dictated by business needs. Maintain current and acceptable procedures for all assigned task. Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not

limited to: testing/repairing cables, testing/repairing various hardware components.
Clean various AV equipment including but not limited to: camera lenses, monitors and

equipment fans.
Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:

meeting support, installing connectors, video/audio recording support.
Work with internal/external teams in a professional manner that reflects the values of AVI-SPL. Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup and troubleshoot various audio/video systems. Travel to various job sites as required.

Other duties assigned as needed

Skills and AbilitiesEffectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to solder & crimp connectors. Ability to work and think independently and ensuring to meet deadline. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and/or ExperienceMinimum of 1 - 3 years of audiovisual integration experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred. Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat Preferred external training:
o AMX Intro to Networking for AV Professionals.

o Crestron Professional Installation.

o Exton AV Associate Certification.

o InfoComm Quick Start to the Audio-Visual Industry.

o InfoComm CTS General Certification.