Functional area: Service
Country: India
City: Igatpuri
Company name: Atlas Copco (India) Private Ltd.
Date of posting: Aug 26, 2025
Key Responsibilities:
Provide service support for the installed base in Igatpuri.
Handle installation, maintenance, and calibration of industrial nutrunner
Manage Annual Maintenance Contracts (AMCs) with key customer.
Ensure timely updates of customer and service data on digital platform
Drive service contract renewals and identify opportunities for spare parts sale.
Maintain a strong focus on delivering high customer satisfaction
Act as a single point of contact for customer support need.
Support business growth by building strong customer relationships through proactive service
To Succeed You Will Need:
To look into the day-to-day functions of the service related jobs and resolve day to-day issues in the specified Territory / Customer Allocated in the region
To Ensure Response Time.
Handle the key account directly and ensure customer satisfaction
To provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
Customer Training / Education to ensure better up time of the product.
Ensure timely and effectively execution of Service Plan.
Close Co-ordination with Project team for timely execution of Installation of machine allocated to Service.
In Return We Offer You:
An opportunity to work with a leading industrial tools and service brand
Exposure to advanced tightening systems and cutting-edge service practices
A supportive and collaborative work environment that encourages learning and growth
Hands-on experience with key customers and high-impact projects
Access to continuous technical training and professional development programs
A chance to be part of a customer-centric team driving operational excellence
Recognition for your contributions through internal reward programs and career advancement opportunities
Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.
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