to lead and manage our complete online business end-to-end. The role will be responsible for driving revenue, overseeing operations, enhancing customer experience, and ensuring high-performing team execution.
Key Responsibilities
Manage website operations, including product listings, promotions, and overall platform hygiene.
Lead customer support, dispatch, and packing teams to ensure smooth daily operations.
Ensure accurate order packing and timely shipment of all online orders.
Review CRM interactions daily and drive improvements in conversions, repeat purchases, and customer satisfaction.
Coordinate with retail stores for stock allocation, click-and-collect, and inter-store transfers.
Track and analyse sales metrics, returns, NPS, and operational SLAs to ensure continuous improvement.
What This Role Demands
Strong sense of ownership and accountability.
Data-driven decision making and analytical thinking.
Excellent leadership and team management skills.
High customer orientation with the ability to translate insights into sales growth.
Job Type: Full-time
Pay: ₹360,000.00 - ₹600,000.00 per month
Work Location: In person
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