Job Description

About the Role:

We are hiring a

Sales & Customer Support Executive

for our growing

eCommerce brand

. The ideal candidate should be

energetic, talkative, and fluent in both English and Hindi

, with a passion for communication and sales. You will be the first point of contact for our customers--handling queries, leads, and feedback across social media, calls, and digital platforms.

This role is perfect for someone who is organized, proactive, and enjoys turning inquiries into successful sales.

Key Responsibilities:

Handle

incoming messages on social media platforms

(Instagram, Facebook, WhatsApp, etc.) Attend

customer calls and respond to product-related inquiries

Follow up with

leads generated by the marketing team

via ads and campaigns Provide information on products, pricing, delivery, offers, etc. Convert inquiries into sales by understanding customer needs and offering suitable solutions Coordinate with logistics and internal teams to ensure smooth order processing Maintain daily reports of inquiries, leads, and sales conversion Address and resolve any post-sale concerns or complaints professionally

Required Skills & Qualifications:

Bachelor's Degree

in any discipline (mandatory)

Excellent communication skills

in

English and Hindi

Strong interpersonal and persuasive skills Comfortable using social media platforms and basic CRM or order management tools Customer-centric attitude with a problem-solving mindset Ability to multitask and respond quickly across different channels

What We Offer:

Attractive salary

with

performance-based incentives

Opportunity to work with a fast-growing eCommerce brand Friendly and collaborative team environment Training and upskilling opportunities Employee discounts and performance rewards
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹32,220.25 per month

Benefits:

Flexible schedule Paid sick time
Work Location: In person