Handle inquiries from WhatsApp Business, Instagram, Facebook, Google Business, Website & Phone calls.
Send menus, quotations, and package details to customers quickly.
Follow up with leads to convert inquiries into confirmed bookings.
Online Promotion
Post regular photos, videos, and offers on social media.
Promote special festival menus, corporate lunch plans, and event catering packages.
Respond to comments and messages to maintain engagement.
Customer Service
Understand customer requirements (number of guests, cuisine, date & venue).
Provide professional service and resolve queries or concerns.
Maintain long-term relationships for repeat orders.
Coordination
Share finalized menu & event details with kitchen / production / delivery teams.
Coordinate delivery timings and follow-ups for service quality.
Reporting
Maintain lead records (inquiry date, status, follow-ups made).
Prepare daily/weekly sales reports.
Ensure timely billing and payment collection.
Skills Required:
Good communication (WhatsApp / Phone / Email)
Social Media Handling (Instagram / Facebook)
Ability to convince customers
Good follow-up and coordination skills
Basic computer / Excel knowledge
Education & Experience:
Any Graduate (Hospitality / Marketing preferred)
1-3 years of experience in online sales / food delivery / catering sales
Freshers with strong communication can also be considered
Job Type: Full-time
Work Location: In person
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