Job Description

Role:

Brand Concierge -Online Order Support VA!

Work Experience:

1+ year

Work location:

Hyderabad.

Mode of Work:

Remote (Flexible working hrs) - 6 days

Salary:

15k per month

:

We are seeking a dependable and customer-focused Brand Concierge - Online Order Support VA to deliver a premium, concierge-level experience to our customers. This is a remote position ideal for someone who excels in customer engagement, thrives in a fast-paced environment, and is passionate about delivering exceptional service.

Key Responsibilities:

1.

Lead Qualification

:

? Identify and qualify inbound leads to understand customer needs.

? Build rapport with potential customers and ensure strong lead conversion.

2.

Lead Engagement & Nurturing

:

? Warm up leads through customer interaction via messages and emails.

? Respond to customer queries promptly and provide necessary guidance.

3.

Database Management

:

? Maintain accurate and updated records of customer interactions in the database.

? Monitor lead status and ensure timely follow-ups.

4.

Sales Oriented Tasks

:

? Apply sales acumen to identify opportunities and close deals.

? Collaborate with the team to achieve monthly and quarterly sales targets.

Key Requirements:

Minimum 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong written and verbal communication skills with a friendly, professional, and solution-oriented approach. Experience with tools like Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to handle customer concerns calmly and resourcefully, delivering top-tier service. Excellent organizational skills and keen attention to detail. Comfortable working independently in a remote, fast-paced environment. Must be fluent in Telugu and English (both spoken and written).

Get to know us better;

Elewrap

Elewrap is a premium return gifting studio designed to make every celebration--especially kids' birthdays--joyful, meaningful, and effortless. Founded by a mom who struggled to find thoughtful and coordinated return gifts, Elewrap was born out of the desire to make gifting simple, beautiful, and personal.

We specialize in curating customized, theme-aligned hampers that are adorable, practical, and memorable. Each hamper includes unique activity kits and eco-friendly keepsakes, thoughtfully packed with creativity and care.

Created by a mom. Loved by families.

Job Types: Full-time, Permanent

Pay: ?15,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Work from home
Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Required)
Location:

Hyderabad, Telangana (Preferred)
Work Location: In person