Job Description

Order Management:

Process and verify online orders received through various platforms (e.g., company website, e-commerce partners). Ensure order details, including quantities, shipping addresses, and payment statuses, are accurate.

Inventory Coordination:

Collaborate with the inventory team to check stock availability and maintain accurate records. Update inventory levels on online platforms as required.

Shipping and Fulfillment:

Coordinate with logistics partners for timely dispatch and delivery of orders. Track shipments and resolve any delivery issues promptly.

Customer Support:

Respond to customer queries related to orders, payments, and delivery via email, chat, or phone. Address complaints or concerns, ensuring a positive resolution.

Data Maintenance:

Maintain accurate records of order processing, returns, and refunds. Generate regular reports on order trends, fulfillment performance, and customer feedback.

Platform Management:

Ensure product listings, descriptions, and pricing are up-to-date on all online platforms. * Monitor online reviews and ratings, taking necessary actions to address issues.