Job Description

We are looking for a proactive and detail-oriented

Web Associate

to manage daily online operations, including stock analysis, order processing, dispatch scheduling, and customer communication. The ideal candidate should have experience with

Shiprocket

and basic knowledge of handling

social media inquiries

(Instagram & Facebook).

Key Responsibilities:

Monitor and analyze product stock levels and update inventory regularly. Coordinate

order packing

and ensure timely

dispatch scheduling

. Manage shipments and tracking through

Shiprocket

or other courier platforms. Maintain accurate records of orders, returns, and deliveries. Respond to

customer messages

and inquiries on

Instagram and Facebook

. Coordinate with the sales and operations team to ensure smooth order fulfillment. Assist with basic website updates and product listings if required.

Requirements:

Proven experience in

order management

,

e-commerce operations

, or similar roles. Hands-on experience with

Shiprocket

. Familiarity with

social media platforms

(Instagram & Facebook). Basic computer skills and attention to detail. Strong organizational and communication skills.

Preferred Qualifications:

Experience in Shopify or other e-commerce platforms. Basic understanding of online customer service
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person