Key Responsibilities
? Manage customer queries and issues via email, chat, and social media with accuracy and professionalism.
? Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries, providing clear troubleshooting steps
. ? Document all customer interactions and solutions comprehensively.
? Collaborate with internal teams to handle escalations or complex technical challenges.
? Drive customer satisfaction while meeting SLAs for response and resolution time.
? Offer multilingual support, if applicable, to enhance customer experience.
Job Type: Contractual / Temporary
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
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