We are looking for a friendly, detail-oriented, and tech-savvy
Online Chat Representative
to join our support team. You will be the first point of contact for our customers through live chat, helping them with queries, issues, and information related to our products or services.
This role requires excellent written communication, problem-solving ability, and a customer-first attitude.
Key Responsibilities:
Respond to customer inquiries via live chat, email, or messaging tools in a timely and professional manner
Provide accurate product or service information to assist customers
Resolve customer issues efficiently or escalate to relevant departments when needed
Maintain a positive, empathetic, and professional attitude at all times
Record customer interactions and feedback using CRM tools
Meet daily and weekly chat response and resolution targets
Collaborate with the sales and support teams to improve customer experience
Requirements:
Excellent written communication in English (Hindi or other regional languages is a plus)
Strong typing speed and multitasking skills
Basic computer literacy and experience with chat platforms (e.g., Freshchat, Zendesk, Intercom)
Prior customer service or support experience is a bonus but not required
Ability to stay calm and positive under pressure
Willingness to work in shifts (if required)
What We Offer:
Competitive salary + incentives
Friendly, growth-focused work environment
Training and development opportunities
Employee discounts and perks (if applicable)
Job Type: Full-time
Pay: ?10,000.00 - ?25,000.00 per month
Benefits:
Flexible schedule
Work Location: In person
Speak with the employer
+91 9731658101
Expected Start Date: 19/08/2025
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