to join our customer support team. The ideal candidate will handle online customer queries through chat, assist with travel bookings, resolve issues, and ensure an excellent customer experience.
Key Responsibilities:
Respond promptly to customer inquiries via live chat, email, or other online platforms.
Assist customers with travel bookings, itinerary changes, and general service information.
Provide accurate information about Tripa Tours' packages, destinations, and services.
Resolve customer complaints efficiently and escalate unresolved issues when required.
Maintain records of customer interactions and feedback.
Collaborate with other departments (sales, operations, accounts) to ensure smooth communication and service delivery.
Meet performance targets such as response time, quality, and customer satisfaction.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
What is your current in hand salary per month?
Location:
Gurugram, Haryana (Required)
Work Location: In person
Speak with the employer
+91 9871726475
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