for Microsoft 365 services, especially OneDrive, SharePoint, Power Automate, and Office apps.
+ Troubleshoot and resolve incidents, service requests, and escalations from L1 support teams.
+ Perform user and permission management, site administration, and content recovery in SharePoint and OneDrive.
+ Monitor service health dashboards and proactively address potential issues.
+ Support automation workflows and troubleshoot Power Automate flows.
+ Collaborate with data governance and security teams to ensure compliance and governance policies are enforced.
+ Document standard operating procedures (SOPs), known issues, and resolutions.
+ Document Work Instructions for all administrative tasks.
+ Participate in change management processes and assist in testing and deployment of updates.
+ Provide user education and guidance on best practices for M365 tools.
What skills and capabilities will make you successful?
5+ years of experience in Microsoft 365 administration and support.
Strong working knowledge of:
+
(installation, activation, performance troubleshooting) Ability to work independently and collaboratively in a global support environment.
Excellent problem-solving and communication skills.
Experience with ServiceNow
Having Below experience would be a plus
+ Familiarity with Microsoft 365 Admin Center, Compliance Center, and PowerShell for M365.
+ Good understanding of identity and access management (Azure AD, MFA, conditional access polices, DLPs).
+ Experience with Legal Hold, eDiscovery would be an advantage.
+ Experience in integrating/deploying SharePoint with Third party applications.
+ Any experience with Power Automate COE would be a great addon.
+ Microsoft certifications (e.g., MS-900, MS-700, or MS-203) are a plus.
What's in it for you?
Exposure to Supporting Global User Base.
Opportunity to cross train in other applications/technology in future
Exposure to working with CyberSecurity
Exposure to working on Audits
Understanding for different Business in SE
Who will you report to?
The person in charge would be playing a role of individual contributor but he/she would be working with a Global Team of more than 10 people.
The person in charge would be reporting to General Manager - Collaboration Tools
The person in charge would be working with different stakeholders like working with Vendor(s)/Different Business Users
for Microsoft 365 services, especially OneDrive, SharePoint, Power Automate, and Office apps.
+ Troubleshoot and resolve incidents, service requests, and escalations from L1 support teams.
+ Perform user and permission management, site administration, and content recovery in SharePoint and OneDrive.
+ Monitor service health dashboards and proactively address potential issues.
+ Support automation workflows and troubleshoot Power Automate flows.
+ Collaborate with data governance and security teams to ensure compliance and governance policies are enforced.
+ Document standard operating procedures (SOPs), known issues, and resolutions.
+ Document Work Instructions for all administrative tasks.
+ Participate in change management processes and assist in testing and deployment of updates.
+ Provide user education and guidance on best practices for M365 tools.
Qualifications:
What qualifications will make you successful for this role?
You must submit an online application to be considered for any position with us. This position will be posted until filled.
About Our Company:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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