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The OSM/Clinical Consultant is responsible for identifying all Professional Services necessary to improve Customers' Clinical, Operational, and Customer/Patient experience, working with Sales team to meet or exceed their fiscal Sales quotas. This role will have the ability to clearly understand customer's business objectives and drive the project towards those objectives through clinical workflow analysis and optimization. This role combines clinical experience with the ability to leverage advanced technology to address and solve complex challenges facing healthcare provider organizations today such as workflow optimization, healthcare organization transformation and adoption of our clinical technology. Once Professional Services are purchased, the OSM/Clinical Consultant will deliver the Consulting Professional Services.
Core Responsibility:
OSM "Oncology Solutions Manager" (pre-Sales)
Develop account penetration strategies for key target accounts in coordination with local sales team
In partnership with Sales, develop & maintain relationships with key buying influences in the account, including clinical, administrative, and C-suite
Develop & maintain comprehensive knowledge of each account's current & long-term challenges & goals, keeping management and colleagues in Sales informed of all key opportunities, including changes in plans, objectives, and key buying influences.
Confirm that the technologies & software licensing quoted by sales address all customer objectives.
Develop Scopes of Work (SOWs) that detail the deployment of Professional Services to meet customers' goals, including timelines.
Work with Sales to assist in identification of appropriate Professional & Clinical Services offerings to ensure customer success.
Clinical Consultant (post Sales)
Assisting our customers in developing best practice clinical operations with an emphasis on focused patient outcomes, patient care efficiencies, cost containment/reduction, and customer value propositions.
Technical responsibilities may include evaluation of business processes, recommending process changes, process documentation, problem identification, database and system configuration, hardware/software specification and/or design, change management, testing recommended strategies, identifying training needs and solution deployment.
Assisting in the creation and development of our consultative services
Development of relevant metrics that demonstrate achievement of clinical, operational, and financial values
Actively support product training and implementation through defined implementation processes, access to eLearning, onsite and remote training, and consistent follow-up to ensure adoption and optimal utilization of our solutions/products.
Work as the clinical resource of the Varian project implementation team as an expert in content curation, product configuration, testing, and workflow.
Own workflow current state to future state mapping with associated gap analysis
Drive detailed requirements gathering sessions through on-site and remote analysis and customer interviews
Work with the technical implementation team in translating workflow requirements to actionable technical configuration tasks
Develop and help drive customer-specific user adoption strategies and best practices
Provide onsite support during system Go-Live and immediate post Go-Live periods
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