Job Description

Supports moderate complexity customer service and/or administrative support activities for Human Resources. Handles incoming inquiries and directs them to appropriate Human Resources specialists for non-routine or complex questions.

About Vanguard

Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe--directly, through workplace plans, and through financial intermediaries.

Vanguard's India Office

Vanguard's office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

This role supports moderate complexity customer service and administrative activities for Human Resources, handling incoming inquiries and directing non-routine or complex questions to the appropriate HR specialists.

Core Responsibilities

Manage end?to?end onboarding tasks including documentation, background checks, and system/access setup. Coordinate with IT, Facilities, Human Resources Business Partner, and Talent Acquisition to ensure Day?1 readiness. Conduct onboarding and orientation touchpoints and support a smooth new?hire experience. Process onboarding transactions accurately in HRIS and internal systems. Track onboarding progress, follow up on pending actions, and ensure timely issue resolution. Maintain and update digital employee records in line with compliance standards. Partner with third?party vendors to meet onboarding timelines. Collaborate closely with hiring managers and Human Resources Business Partner to address onboarding needs and escalations. Serve as the primary point of contact for new hires during pre?boarding and onboarding. Address queries related to documentation, policies, systems access, and basic Human Resources support. Identify gaps and recommend improvements to streamline onboarding workflows. Support documentation updates, onboarding, and operational checklists. Assist Human Resources Business Partner with data updates, HRIS tasks, and employee movement coordination. Coordinate with payroll/finance for reimbursement setup or joining?related requirements. Participate in Human Resources projects, audits, and process enhancement initiatives as needed.

Qualifications

Minimum 1 years of experience in HR operations or general HR functions. Bachelor's degree (B.Com/ BBA/B.E./B.Tech) in relevant fields such as Human Resources, Business Administration. Skills required: HR operations, onboarding/offboarding, employee records management, policy administration, HRIS systems, vendor coordination, employee relations, rewards program administration, and training support.

Location

This role is based in Hyderabad, Telangana at Vanguard's India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your success--at work and in life--with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness

We're committed to enabling your financial success and provide competitive offers and programs.

Physical wellness

We're committed to providing benefits that support your physical health and wellness.

Personal wellness

We're committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.