Job Description

Job Title: Customer Support ExecutiveLocation: Jaipur, IndiaJob Type: Full-TimeJob Summary:We are seeking a motivated and customer-focused Customer Support Executive to join our team in Jaipur. In this role, you will be the first point of contact for our customers, providing exceptional support through phone, email, chat, and social media. Your goal will be to resolve customer issues efficiently and professionally while maintaining high levels of customer satisfaction and loyalty.Key Responsibilities:- Respond promptly to customer inquiries via phone, email, chat, and social media.- Provide clear, accurate, and timely information regarding our products and services.- Resolve customer issues and complaints effectively, escalating complex cases as needed.- Maintain detailed and accurate records of customer interactions and resolutions.- Collaborate with cross-functional teams (e.g., Sales, Product Development) to address and resolve customer concerns.- Consistently meet or exceed customer satisfaction and issue-resolution KPIs.- Stay informed about company products, services, and policies to deliver knowledgeable support.- Participate in training and development programs to continuously improve support skills and product knowledge.Qualifications:Minimum Requirements:- High school diploma or equivalent (Bachelor's degree in Communications, Customer Service, or related field preferred).- Strong communication and interpersonal skills with a customer-first mindset.- Excellent problem-solving abilities and a keen attention to detail.- Ability to manage multiple tasks in a fast-paced environment.- Team player with a proactive and positive attitude.- Proficiency with customer support software, CRM tools, and ticketing systems.Preferred Qualifications:- Previous experience in customer support or a related role.- Familiarity with industry-specific services and terminology.- Hands-on experience with live chat, email, and phone-based customer service.- Understanding of customer service metrics and performance indicators.What We Offer:Competitive salary and benefits package.Opportunity to grow with a dynamic and rapidly expanding organization.Access to ongoing training and career development resources.Friendly and inclusive work environment.Recognition and incentives for top performance.Ready to join a team where your contributions make a real difference? Apply now and be part of our journey to deliver exceptional customer experiences. (ref:updazz.com)