:- Provide assistance to customers via phone, email, or chat for IT-related issues.- Diagnose and resolve issues with networking, Windows operating systems, printers, Windows Server, and antivirus software.- Help configure and set up Windows-based systems, printers, and antivirus software.- Log support requests and document troubleshooting steps, resolutions, and customer feedback.- Work with internal teams to resolve more complex technical issues and ensure customer satisfaction.- Guide customers on the proper use of their systems, printers, antivirus, and network settings.Skill Requirements:- Good communication skills.Mandatory Requirements:- Knowledge of networking, windows, office, printers, Wifi, Windows servers and Antivirus- Any 6 months course in IT (ref:updazz.com)
updazz .com
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