Job Description

Key Responsibilities:1. Deliver WOW Customer Experience (Customer Journey Expert)

Greet, smile, and engage with customers to understand their needs. Promote sports and build connections through sports communities and events. Ensure customer satisfaction by recommending the right products and services. Utilize all channels (in-store, online, app) to meet customer needs. Offer value-added services such as buyback, repairs, personalization, and flexible payment options. Ensure smooth and efficient checkout processes. Be available and approachable to customers at all times.

2. Guarantee WOW Layout (Layout Expert)

Maintain a

safe, engaging, and attractive store layout

that enables customers to easily see, touch, try, and buy products. Ensure layouts are aligned with high-performance sales strategies and business priorities. Keep inventory updated and reliable to support omnichannel availability. Highlight Decathlon's complete product and service offerings, including circular economy initiatives like buyback and second-life products. Update signage and displays to create a self-informed shopping experience. Drive business growth through effective merchandising and complementary product suggestions.

Key Performance Indicators (KPIs):

Customer Metrics:

New customer growth % Customer satisfaction (NPS / feedback)

Business Metrics:

Stock availability (Visual Rupture %) Sales from omnichannel (SAS, C&C, SFS) Circular economy growth (Second Life sales, buyback performance) Turnover growth (online + offline)

People Metrics:

Skill competency score (SMR on each skill) Team contribution to local sports projects

Required Job Skills:Core Skills:

Customer service and relationship management Product knowledge and selling techniques Stock and flow management Commercial dynamism (offline and online sales) Layout management Circularity initiatives (buyback, second life products)

Complementary Skills (Once Core Skills Mastered):

Store security and checkout operations Store services and daily management Local Sports Project (LSP) participation Training and skill-sharing within the team

Management Fundamentals:

Action-oriented decision-making Team collaboration and accountability Alignment with Decathlon's mission, values, and ecosystem

Qualifications & Experience:

Passion for sports and active participation in one or more sports. Strong communication and interpersonal skills. Ability to work in a fast-paced retail environment. Previous retail experience preferred but not mandatory. Basic understanding of digital and omnichannel sales.

Growth Path:

Short Term:

Master core skills and deliver consistent WOW experiences to customers.

Medium Term:

Develop complementary skills and take on responsibilities like Daily Manager or Local Sports Project Leader.

Long Term:

Grow into roles such as Department Manager, Trainer, or other leadership positions within Decathlon.
Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary

Pay: ₹27,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Provident Fund
Ability to commute/relocate:

Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What's motivated to join Decathlon?
Language:

Hindi (Required) English (Preferred)
Shift availability:

Night Shift (Required) Day Shift (Required)
Willingness to travel:

100% (Required)
Work Location: In person