Job Description

Job Title

Head - Operations & Maintenance (Utility)

Industry

Telecommunications

Role Summary

The O&M Head (Utility) is responsible for end-to-end operations and maintenance of utility infrastructure supporting telecom networks, including power systems, energy management, HVAC, DG sets, batteries, and site infrastructure. The role ensures maximum network uptime, cost efficiency, regulatory compliance, and service quality across all telecom sites.

Key Responsibilities1. Operations & Maintenance

Lead and manage O&M activities for utilities across telecom sites (BTS, IBS, data centers, switching sites). Ensure 24x7 availability of power and utility systems to maintain network uptime. Oversee preventive and corrective maintenance of DG sets, batteries, rectifiers, solar systems, HVAC, and electrical infrastructure. Implement SOPs, SLAs, and KPIs for utility operations.
2. Energy & Cost Management

Optimize energy consumption and reduce OPEX through efficiency initiatives. Manage fuel consumption, pilferage control, and vendor billing reconciliation. Drive adoption of green energy solutions (solar, hybrid power systems). Monitor energy KPIs and implement energy-saving projects.
3. Vendor & Contract Management

Manage utility vendors, AMCs, and outsourcing partners. Ensure SLA compliance and performance evaluation of vendors. Negotiate contracts to achieve cost optimization and service quality.
4. Team Leadership

Lead regional O&M teams and field engineers. Build technical capability through training and skill development. Drive safety culture and operational excellence.
5. Compliance & Safety

Ensure compliance with statutory, environmental, and safety regulations. Implement HSE standards across all utility operations. Conduct audits and risk assessments at telecom sites.
6. Process Improvement & Digitization

Drive automation, remote monitoring, and digitization of utility operations. Implement tools for asset tracking, alarm monitoring, and predictive maintenance. Continuously improve processes to enhance reliability and efficiency.
7. Stakeholder Management

Coordinate with Network, Deployment, Planning, and Finance teams. Support new site rollouts, upgrades, and expansions from a utility perspective. Provide management reports and dashboards on performance metrics.
Key Skills & Competencies

Strong knowledge of telecom utility infrastructure Expertise in power systems, DGs, batteries, HVAC, and renewable energy Cost optimization and energy management skills Vendor and contract management Leadership and team management Analytical and problem-solving abilities Knowledge of telecom standards and regulatory norms
Qualifications

Bachelor's degree in Electrical / Mechanical / Electronics Engineering MBA or PG Diploma in Operations / Energy Management (preferred)
Experience

12-18 years of experience in telecom O&M or infrastructure operations At least 5 years in a senior leadership role managing utility operations
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Paid sick time Paid time off Provident Fund
Work Location: In person