Job Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Do you have the ability and the willingness to serve and deliver to all our customers with a lot of passion. Can you look outside a box and see you are an important part of the complete freight forwarding chain and do you have the social skills to work and communicate with a team? Well, you may be the candidate, we are looking for.

WHAT ARE YOU GOING TO DO?

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  Manage the agreed business scope between CEVA and customer operationally across the Ocean Product.
• Support strategic reviews of account strategy, account/business plan and development to help and provide better operational execution.
• Generate defined KPI’s & provide material for routine reviews, conducting root cause analysis when results are subpar and engaging the necessary team corrective measures.
• Manage & monitor operational customers KPI’s for specific accounts to ensure service compliance & customer satisfaction. Responsible for country/regional performance.
• Conduct and coordinate operational MBR/QBR’s for nominated customer(s) and internal.
• Ensure customer operational reporting requirement are fulfilled.
• Establish & maintain standard Operating Procedures when needed. Ensure Standard Operating Procedures are created, kept up to date, managed, distributed, and used by the business teams.
• Establish & maintain standard Operating Procedures when needed. Ensure Standard Operating Procedures are created, kept up to date, managed, distributed, and used by the business teams.
• Proactively engage with country operation management & product implementation managers to validate non-standard process.
• Identify recurring internal process failures / redundancies / problems to create action plans to drive operational improvements.
• Report and review operational non-compliance with management & regional management.
• Drive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team.
• Drive continuous improvement, including engagement & coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable.
• Organize training, facilitate (when needed conduct) training (together with SPS/SME) to further explain customer’s operating procedures to Operation teams.
• Maintain on-going knowledge of procedural and/or regulatory changes as well as information published on the company’s intranets and ensure distribution of information vital to the operations of the department/team.
• Primary point of liaison for day-to-day operational issues & for inquiries relating to operational process. Review & resolve customer’s or internal inquiries and concerns promptly & professionally.
• Lead, coordinate, participate to initiatives when required.
• Motivate and coach operational teams to focus on the best customer service.

WHAT ARE WE LOOKING FOR?

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  Graduate or Postgraduate in any stream
• Candidate should have minimum 8 years experience in freight forwarding industry.
• Ability to work on own initiative and as part of a team
• To be prepared to learn all aspects of team’s work with desire and ability to provide cover and assistance on a regular basis.
• Excellent verbal, written and interpersonal communication skills• Decision making • Project Management • Numerical skills.
• High degree of organizational & administrative skills and ability to work on own initiative with minimum supervision.
• Good team player.
• Keen sense of responsibility, solid professional standards, excellent track record of dependability.
• Being strategic • Good product knowledge • Honesty and integrity.
• Must have administrative experience such as data entry, managing data driven report processes or detailed processes that have a lot of components to manage
• Ability to work in high paced, challenging environment
• Must have the ability to multitask and manage details of different processes efficiently
• Proactive, Focused & dedicated with exceptional analytical skills
• Quick learner and able to take on new tasks with a short learning curve

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.