Job Description

Job Summary:

The SAP Practice and Delivery Manager will be a critical leader responsible for the growth, development, and operational excellence of our SAP practice and the successful delivery of SAP projects and managed services for our clients. This role demands a seasoned SAP professional with a strong blend of technical expertise, project/program management prowess, people leadership, and business development acumen. The Manager will drive strategic initiatives, ensure client satisfaction, foster team growth, and maintain high-quality delivery standards.

Key Responsibilities:

I. Practice Management (Strategic & Growth):

Practice Strategy & Vision:

Define and execute the strategic roadmap for the SAP practice, aligning it with the company//'s overall business objectives and market trends. Identify new service offerings, solutions, and accelerators within the SAP ecosystem (e.g., S/4HANA, BTP, Cloud ERP, Industry Cloud, specific modules like FICO, SD, MM, PP, HCM, etc.). Monitor market trends, competitive landscapes, and SAP//'s product roadmap to ensure the practice remains at the forefront of innovation.

Business Development & Presales:

Actively support presales activities, including leading client presentations, solutioning, effort estimation, and proposal development for new SAP opportunities.

Build and nurture relationships with existing and prospective clients, acting as a trusted advisor to understand their business challenges and propose relevant SAP solutions.

Collaborate with sales and account management teams to identify cross-selling and upselling opportunities within existing accounts.

Competency Development & Talent Management:

Lead the recruitment, retention, and professional development of SAP consultants within the practice.

Define training programs, certification paths (e.g., S/4HANA certifications), and knowledge-sharing initiatives to ensure the team possesses cutting-edge skills.

Conduct performance reviews, provide mentorship, and foster a culture of continuous learning and excellence.

Manage resource allocation and utilization across projects.

Thought Leadership & Brand Building:

Contribute to the firm//'s thought leadership through whitepapers, presentations, webinars, and participation in industry events.

Enhance the company//'s reputation as a leading SAP implementation and service provider.

II. Delivery Management (Operational & Execution):

Project/Program Oversight:

Provide senior oversight for multiple SAP implementation, upgrade, migration, and support projects, ensuring successful delivery within scope, budget, and timeline. Establish and enforce project governance structures, methodologies (Agile, Waterfall, Hybrid), and quality assurance processes. Monitor project progress, identify and mitigate risks, resolve complex issues, and manage escalations effectively.

Client Relationship Management:

Serve as a primary escalation point for clients regarding project delivery, ensuring high levels of client satisfaction.

Maintain open and transparent communication with clients, providing regular updates and managing expectations.

Offshore/Onsite Coordination:

Effectively manage projects and teams in a global delivery model, collaborating seamlessly with onsite client teams and offshore delivery centers.

Required Skills

Typically 12-18+ years of extensive experience in SAP consulting, implementation, and project/program management. Minimum of 3-5 years in a leadership role managing an SAP practice or significant delivery portfolio. Proven track record of successfully delivering complex, large-scale SAP projects (full lifecycle implementations, S/4HANA transformations). Demonstrated experience in presales, solutioning, and client engagement for SAP services.

Deep SAP Expertise:

Comprehensive understanding of the SAP product suite, including ECC, S/4HANA (deep knowledge of at least one functional area like FICO, SD, MM, PP, QM, EWM, PM, HCM, CRM or technical areas like ABAP, Basis, PI/PO, BTP).

Strong knowledge of SAP integration technologies and methodologies.

Awareness of industry-specific SAP solutions is a significant plus.

Project & Program Management:

Expertise in various project methodologies (Waterfall, Agile Scrum, SAFe).

Strong command of project planning, scheduling, risk management, scope management, and change management.

PMP, Prince2, or equivalent project management certification is highly desirable.

Leadership & People Management:

Proven ability to lead, mentor, and motivate large, diverse teams of SAP consultants (functional, technical, project managers).

Strong delegation, coaching, and performance management skills.

Ability to foster a collaborative and high-performing team environment.

Business Acumen & Commercial Savvy:

Strong understanding of business processes and how SAP solutions can drive business value.

Experience with financial management of projects and practice profitability.

A strategic mindset with the ability to identify market opportunities and develop actionable plans.

Exceptional Communication & Stakeholder Management:

Excellent verbal and written communication skills in English, with the ability to present complex technical and business concepts clearly to executive-level clients and internal stakeholders.

Strong negotiation, persuasion, and conflict resolution skills.

Ability to build and maintain strong relationships at all levels.

Problem-Solving & Analytical Skills:

Highly analytical with the ability to diagnose complex problems, identify root causes, and implement effective solutions.

* Strong decision-making capabilities under pressure.