Job Description

Officer-Fulfillment

Corporate 1100-Corporate Office, Bangalore, Karnataka, India





Department
CORPORATE REGIONAL PROCESSING UNIT

Job posted on
Dec 26, 2022

Employee Type
Permanent

Experience range
0 - N.A.


1. JOB SUMMARY

• Deliverable Requests processing on time

• Undeliverable Management

• Customer communications ( Letters / Statements /TDS certificates ) handling

• Coordinate with Vendor to reach branches requirement

• To resolve SRs/ Branch Queries on time

• Ensure adherence to process and regulatory compliance

2. PRIMARY RESPONSIBILITIES




Business

• Deliverable requests approval and rejection handling

• Monitoring card production TAT

• Monitoring Cheque book Production TAT

• Statements/letters/notices to the customers

Customer

• Resolving Queries raised by the Branches

• Resolving queries raised by the Phone Banking

Internal process

• Reconciliation of card production and dispatch

• Reconciliation of Cheque Book production and dispatch

• Sharing the files to the vendor in defined time slots

• Rejection handling in CRM

• Letters to the customers on Monthly basis

• Coordinating with CMIS team to get the required data

• Publishing MIS to the branches

Learning and Performance

• Attend the trainings as and when nominated for

Note: Highlight only the critical baseline responsibilities; and not activities that the role holder might do on an ad-hoc/on-off case
3. KEY INTERACTIONS (Who does this position interact with on a regular basis to perform this role?)




Internal Interface

External Interface



Branch Managers, Cluster Operation Managers

Card Management Vendor



Service Quality Team

Cheque Book Vendor



Phone Banking Officers

Courier Vendor



IT department

Note: Please do not add immediate supervisors/reportees to the list of internal interface 4. PERFORMANCE METRICS
Note: Each BSC perspective can have multiple KRAs. Each KRA can have multiple KPIs
5. ROLE REQUIREMENTS



Desired Qualification

• Graduate from recognized Institution.

Desired Experience

• Minimum of 2 years of experience in an NBFC-MFI,USFB with good knowledge of Operations and people management.

Note: Please add minimum mandatory experience/qualifications required alone
6. FUNCTIONAL KNOWLEDGE AND SKILLS (Knowledge and skills needed for satisfactory performance of the job)

• Expertise on retail liabilities product

• Conversant with Microsoft excel usage

• Adept in workflow management system

• Apt decision making skills.

• Ability to identify & resolve the queries in the team.

• Multitasking ability.

7. BEHAVIOURAL COMPETENCIES

• Communication skills- fluent in local language apart from English.

• People Management.

• Willingness to travel- as and when required and should be open for relocation for career opportunities and business requirements.

• Process knowledge.

• Should be innovative.