Job Description

Location:

Jodhpur

Job ID:

0006

Department:

Business Development

Responsibilities

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Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required. Responsible & Accountable for Installation and User training (Both Public and Private Customers). Responsible & Accountable for Handling All the account allotted to him/her. Responsible & Accountable for Maintaining Documentation - Installation Reports, Service reports, Daily Sales Report, Tour plan, Collection of Customer feedback & Customer Master lists. Responsible for intimation of Relocation of existing Installed devices to RSM/RAM. Responsible & Accountable for maintaining the list of Spare parts & Device accessories. Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints. Responsible for Salesforce Operations and Ticket Management. Dashboard Operations and Regular Monitoring. Assisting the NABL related activities in discussion with Senior reporting Executive/Manager. Responsible for Collection of AMC/CMC & Service Revenue. Responsible for sending Material request for Spares to RSM. Responsible for Product promotions to all Existing and Prospect customers. Handling other job-related responsibilities and tasks that are assigned by his/her superiors in. Defined territory or Outside territory whenever required.

Requirements

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Qualification :

Diploma/BE/B.Sc in Electronics/B.Tech in Electrical/Electronics/ Bio Medical/ Instrumentation Engineer.

Experience :

1-3 years.

Experience

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* 1-3 Years