Job Description

- Location: Mangalore, Karnataka, India- Shift Timings: Night shifts (exact timings may vary as per business requirement)- Compensation: Up to 4 LPA- Benefits: Transport, Meal Allowance, etc.:We are looking for enthusiastic and customer-focused individuals with a minimum of 1 year of BPO experience to join our international voice process team. The ideal candidate must be a graduate with excellent. English communication skills and should be comfortable working in night shifts.Key Responsibilities:- Handle inbound and outbound calls for international customers- Provide accurate information and resolve customer queries in a professional manner- Ensure customer satisfaction and provide excellent service at all times- Maintain documentation of customer interactions and transactions- Adhere to process workflows, compliance requirements, and quality standards- Escalate unresolved queries to the appropriate department as necessaryRequired Skills and Qualifications:- Minimum 1 year of experience in a BPO (voice) environment- Graduation (any discipline) is mandatory- Excellent verbal and written English communication skills- Strong interpersonal and problem-solving abilities- Comfortable working in night shifts (US/UK/Australian hours)- Good listening skills with a customer-centric approach- Ability to work both independently and within a team (ref:updazz.com)