Job Description

Responsibilities

Direct Responsibilities:

o Resolving queries related to loan, deposit, FX, cash management, and electronic banking activities.
o To maintain a healthy relationship with the internal and external stakeholders for positive feedback
o Manage Client enquiries, requests & grievances with due coordination with RMs, ITO, and other internal stakeholders, and ensure that the queries are responded to the client within a reasonable time.
o Provide support to the Client for the electronic banking platform, resolving e-banking queries and maintenance activity
o Ensure timely & accurate response to audit requests, if any
o Interface between the Client and internal teams with the key objective of client satisfaction.
o Regular and timely MIS and creation and closure of service requests in Hobart.
o Adherence to the bank//'s process in managing the service request, SOP, and process and governance
o Ensure timely information reporting for local as well as regional requirements
o Flag process improvements/extra initiative for the progress of the department
o Regular feedback from clients on overall client service experience and sharing the data with the bank/Management for further evaluation /Health check up with the client

Technical & Behavioral Competencies

Behavioral Skills:

o Effective interpersonal skills with problem-solving ability & client handling temperament.
o Team player with a client-oriented mindset and maturity in handling client issues.
o Ability to multitask on the job whilst ensuring efficiency.
o Process-oriented mindset with a high level of integrity.
o Self-starter and ability to take initiative

Technical Skills:

o Relevant banking experience in a client service desk related to wholesale banking
o Fair knowledge of Corporate banking products
o Good knowledge of Transaction banking products especially cash management
o Good knowledge of internet banking platform-Mandatory
o Fair understanding of the banking regulatory framework
o Knowledge of basic baking products.
o Good Presentation and Analytical skills
o Good command of spoken and written English

Soft Skills:

Ability to collaborate / Teamwork Client focused Analytical Ability Ability to understand, explain, and support change Ability to develop and adapt a process Ability to develop and leverage networks

Educational Qualifications:

Bachelor//'s Degree in Commerce with proficiency in computer applications such as MS Office (Word, Excel, and PowerPoint).

Experience Level:

At least 7 years