Job Description

Job Summary
Strategy
o Contribute to overall WRB Operations leadership requirements
o Engage key stakeholders and support functions for strategic transformation and governance responsibilities
Business
o Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank
o Client obsession and Identify strategic opportunities for transformation of service standards
o Support and lead change initiatives and provide feedback for change proposals
o Deliver sustainable cost saves and service levels on par with or superior to competition
Processes
o Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities
o Handle transaction posting in line with DoA issued to self
o Inputs to Service management through forums like JSR / SRMs discussing service trends, key business strategies and actions required to be taken
o Ensure accounting accuracy, recon, across client life cycle of Liability Operations
o Deepen e2e digital capabilities from Multi touch to single touch to zero touch processing
o Meet Liability compliance requirements as applicable to local service delivery from GBS
o To exercise complete discretion in decisions on the responsibilities vested and other tasks assigned.
o To always perform while balancing risk with innovation.
o Incorporate own creativity and innovation into the assignments and develop the work product further.
o Work independently on the strategic goals and attain operational implementation of the same by using own discretion and innovation.
o Degree of care and caution to be exercised throughout the performance at work, specifically on account of the nature of work.
People & Talent
o Enabling a conducive environment for people including effective engagement
Client Centric

• Able to create impact directly or indirectly through professional behaviour and appearance.
• Understands that the action he/ she does has an impact on the customer directly or indirectly and be responsible/accountable for the actions undertaken.
• Understands basic customer service requirements and relates error free processing to customer service
• Responds promptly in an efficient and accurate manner as per the required TAT Communication.

Key Responsibilities
Data Analytics

• Able to analyse the process to understand the dimensions of the job
• Co-relate all the inputs, analysis and summarize the findings.
• Able to analyse the trends and patterns vis-a-vis the duties and responsibilities entrusted.
• Always on the lookout to improve the processes and policies of data analytics

Strategy Formulation & Implementation

• Understands the strategies and priorities of the organization
• Able to execute actions that will contribute towards achieving business strategies
• Generating action plans for strategy implementation
• Ensure compliance with relevant laws, regulations, and internal policies.
• Autonomy to take decisions specific to the duties and responsibilities entrusted for improvement in the assignments to be performed.

Risk Management
o Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times
o Proactive identification, preventive controls and mitigation of key process / operational risks
o Strong detective controls and continuous learning and fixing from risk incidents
o Ensuring timely reporting of risk items as per the Group Risk Management Framework
o Drive robust risk culture and initiatives across the unit resulting in minimal or zero risk incidents and zero regulatory breaches or overdue of agreed actions.
o Support business continuity strategies and participate in testing at regular intervals as per standards agreed with country stake holders
Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head Liabilities Operations
• Global Head ,Liabilities OB & Servicing Teams
• WRB Country Onboarding and Servicing & Transacting heads and Region heads
• Peer Unit Heads in GBS India, Malaysia and China
• Support Function leads (HR/Finance/Tech/Training/Operational Risk) in GBS India

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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