Job Description

Company:

Credencial Management System India Private Limited

Experience:

Fresher / Experienced (Both can apply)

Education:

Bachelor's Degree (Preferred)

Job Summary

Credencial Management System India Private Limited is seeking a customer-focused and communicative

Customer Support Associate (CSA)

to handle client interactions, provide accurate information, and support day-to-day customer communication. This role is ideal for both freshers and experienced candidates with strong communication skills and a professional approach.

Key Responsibilities

Handle customer queries via email, phone calls, and messages professionally Provide accurate information regarding services, processes, and documentation Coordinate with internal teams to resolve customer issues efficiently Maintain records of customer interactions and follow-ups Assist clients with certification-related queries and general support Ensure timely responses and high customer satisfaction Maintain professionalism and confidentiality in all communications

Eligibility Criteria

Bachelor's degree preferred

(any discipline)

Freshers and experienced candidates both can apply

Excellent verbal and written communication skills Basic computer knowledge (MS Office, email handling) Good listening skills and problem-solving ability Willingness to learn and adapt in a fast-paced environment

Preferred Skills

Customer-oriented mindset Clear and confident communication Time management and organizational skills Prior experience in customer service or support roles will be an added advantage

What We Offer

Professional and supportive work environment Training and skill development Growth opportunities within the organization Exposure to certification, compliance, and consulting services
Job Types: Full-time, Permanent

Pay: ₹10,537.18 - ₹15,139.62 per month

Work Location: In person