Job Description

Responsibilities

Make outbound calls to prospective customers. Handle inbound customer inquiries and resolve issues. Maintain detailed records of calls and customer interactions. Follow up on leads and conduct customer surveys. Meet and exceed call targets and performance goals. Provide feedback and suggestions to improve customer service standards.
Qualifications

High school diploma or equivalent. Previous experience in a telecalling or customer service role preferred. Fluent in English and regional languages. Ability to handle multiple tasks simultaneously and work under pressure. Excellent verbal communication and active listening skills. Strong problem-solving capabilities and conflict resolution skills.
Skills

Customer Relationship Management (CRM) software proficiency. Excellent telephone etiquette. Data entry and record-keeping. Active listening. Salesforce or similar CRM tools. Microsoft Office Suite (Word, Excel).
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person