Job Description

979526 BVAL Senior Associate JD.docx

Office Experience - Office lead - Executive Manager

Key job responsibilities include the following

Lead Office Experience teams in US India offices across India. Manage Facility Managers and team members to ensure they adhere to company's policy and standards in achieving its goals. Lead and provide Supervision over the team on professional's experience in janitorial services, F&B experience, mail room services, healing rooms, recreational facilities and allied services. Delegates work with clear work instructions and provide performance feedback to team members. Provide recommendations to effectively influence key decision makers at the senior manager level on occasion, based on available data. Plan budget requirements for the site and ensure invoices related to Office Experience are raised and submitted within the stipulated timeframe. Organize departmental meetings to regularly update colleagues and resolve issues as a preventive measure to possible problems and conflicts. Forecast Office Experience requirements in advance and effectively work in transition of new projects from Real Estate Services to go-live set up. Development of persuasive management presentations and other support materials (such as project plans, tracking documents, meeting notes and status reports) to drive implementation of projects. Ensure open communication, quick and accurate response to leadership requests and queries. Coordinate M&E requirements with Real Estate Services and ensure minimum disruption of utility services. Liaise with other functions to resolve any operational issues relating to Office Experience. Ensures that the team develops operational strategies, policies and procedures in line with the operational requirements. Manages firm assets and ensures that Environmental Health and Safety (EHS) and Quality programs are in conjunction with department's objectives.
Anticipates issues, prioritizes and plans the team with an action plan and ensures that they are completed within deadlines set. Provide necessary guidance to the Global Contact Centre team dedicated for Office Operations, on a regular basis, helping continual improvement in their response to clients. Supervise and support employee transportation and fleet management teams. Manage space requirements (seats, conference/ meetings rooms, Hoteling etc.) for the business teams. Ensuring compliance with statutory legal/regulatory/contractual requirements.
Understand Risk and flag critical risks to supervisor in a timely manner


Business excellence & governance. Provide support for office events organized within and outside office premises. Define Service Level Agreements (SLA) and implementation on ground to oversee vendor performance in accordance with established compliance and operational standards. Representing Office Experience teams during leadership/Client visits.

Team Management

Provides support to other team members and help them with producing different ad-hoc analysis for complex issues. Delegate tasks to the team members and co-ordinate activities within the team Leading efforts to improve Customer satisfaction, quality initiatives etc. SLA monitoring and adherence on ongoing basis. Ensure that regular check-ins are conducted with team members Timely feedback is shared based on observations. Ensure necessary training recommendations are shared with team members for overall development. Coordinate with Learning & Development design team to customize and create learning plan for team members for overall development. Timely Recognition of team members through the Rewards & Recognition programs.

Key skills required

Assertive and Pro-active communication. An unwavering commitment to superior customer service. Ability to develop and maintain excellent relationships with staff at all levels of the organization and other stakeholders. Ability to utilize personal skills to achieve goals and a high standard of performance. Positively leading, motivating and effectively working with colleagues, staff and customers in a cordial and team environment. The ability to contribute to long-term financial planning and results, including controlling costs and managing budgets for own cost centers. Ability to use the technology required in day-to-day work including experience in the use of word processing, spreadsheet and database software such as Microsoft Office tools. Ability to proactively recognize and respond to the differing needs of individuals and groups. Ability to suggest and contribute new ideas and initiatives. Understands Office Experience standards, Business environment current with industry trends and sound acumen on budgets, financial and operational metrics/KPIs (Key Performance Indicators) used by professional services firms. Clear and concise in verbal and written communication. Must be able to effectively communicate with Firm leadership, internal clients and all levels of management of the Firm.

Personal skills required

Strong communication skills Negotiation skills Proactive problem solving Leadership skills Conflict Resolution Mentoring skills Collaborative skills Networking skills Ability to be supportive and motivate others

Characteristics

The candidate must possess a flexible work style and be able to work beyond the normal schedule, when required, to meet deadlines. Able to develop network within the firm to aid in the team's understanding of key deliverables as well as challenges. Should be able to work effectively, with minimal day-to-day supervision, and within a team environment to significantly contribute to the success of the team. Must possess a client-service mindset and a desire to take on tough and challenging projects. Will proactively investigate and mitigate risks, coordinating with team members and others to resolve issues and escalate issues as necessary. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail are required for success in this role. Positive attitude while dealing with operational issues and problems.

Work Location: Kolkata

Shift Timings: 8 AM - 11 PM

Our purpose

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Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

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Requisition code: 316226