Job Description

Pay:

?14,000.00 - ?20,000.00 per month

Job description:

Office Cum Executive Service & Support

Department:

Administration

Location:

Kochi & Trivandrum (Trionet Info Solutions)

Job Type:

Full-time, Permanent (Open to Freshers)

Compensation:

?14,000 - ?20,000 per month (based on skills & experience)

Work Mode:

In-person (40% Field Work / 60% Office Work)

Preferred Candidate:

Male candidates preferred due to the operational nature of field visits (all eligible candidates are encouraged to apply)

Role Overview

We are seeking a proactive, customer-focused Executive - Service & Support to manage Annual Maintenance Contract (AMC) calling, follow-ups, and service coordination. The role ensures timely reminders, accurate documentation, smooth coordination with the service team, and high customer satisfaction.

Key Responsibilities

Make outbound and receive inbound calls related to AMC services, renewals, and service scheduling. Provide timely reminders and follow-ups with customers for contract renewals, payments, and visit schedules. Maintain accurate records of customer interactions, AMC contracts, and service details in the company systems. Coordinate with internal service teams/technicians for timely execution of customer requests and on-site visits. Handle basic customer complaints and service queries; escalate complex issues to the appropriate stakeholders. Prepare daily/weekly dashboards and reports on call outcomes, customer responses, renewals, collections, and contract status. Support field acquisition of new AMC orders through scheduled client visits (training provided). Ensure adherence to company SOPs, data privacy, and professional standards in all communications.

Candidate Requirements

Education:

Graduate/Diploma in any discipline.

Experience:

0-2 years; freshers with strong communication skills are welcome.

Languages:

Proficient verbal communication in

English & Malayalam

(Hindi is an added advantage).

Technical:

Basic knowledge of MS Office (Word, Excel, Outlook).

Other:

Ability to work with minimal supervision, manage time effectively, and meet deadlines.

Preferred Attributes

Positive attitude with a customer-first approach and problem-solving mindset. Strong interpersonal skills and the ability to build rapport with customers. Willingness to take initiative and ownership in day-to-day operations.

Bike/Two-wheeler is mandatory

for field visits; valid driving license required.

Work Split & Nature

40% Field:

Client visits for AMC renewals, collections coordination, basic inspections, and

generating new AMC orders

(lead generation & conversion).

60% Office:

Calling, follow-ups, scheduling, documentation, reporting, and coordination.

Training:

Comprehensive training will be provided on AMC processes, tools, and field protocols.

Benefits

Cell phone reimbursement Internet reimbursement Paid time off (per company policy) On-the-job training and career growth opportunities
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Internet reimbursement Paid time off
Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid time off
Work Location: In person