Job Description

: Serving as the primary point of contact for Customer request, complaints, and requests via phone, email. Assisting customers with Service Center inward processing, tracking current update, providing required information, Setting priorities (communication with Management) Identifying, troubleshooting, and resolving customer problems promptly and effectively, often by coordinating with internal teams like sales, Service Center, and management. Maintaining accurate and detailed records of customer interactions, transactions, comments, and complaints. Gathering and analysing customer feedback to identify trends and areas for improvement in service delivery and assisting in the development of new customer service policies and procedures. Working closely with other departments to ensure a seamless customer experience. Key Skills and Qualifications Excellent verbal (Gujarati & English) and written (English) communication is essential for clear and professional interaction with customers and colleagues. The capacity to think critically and devise effective, timely solutions to various customer issues. A customer-oriented mindset with the ability to remain calm and composed, especially when handling difficult or frustrated customers. Strong ability to multitask, prioritize inquiries, and manage a workload effectively in a fast-paced environment. Familiarity with CRM software (e.g., Salesforce, HubSpot,), Microsoft Office Suite, and other relevant customer service tools. Qualifications: Graduate

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,105.93 per month

Benefits:

Paid sick time Provident Fund
Ability to commute/relocate:

Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Language:

English (Preferred)
Work Location: In person