Job Description

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Office Coordinator (Sales & CRM) Job Profile

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Job Title:

Office Coordinator - Sales & CRM

Department:

Sales / Customer Relationship Management

Location:

__________

Reporting To:

Sales Head / Management

Job Summary:

The Office Coordinator will support the Sales and CRM team by managing communication, documentation, follow-ups, and coordination activities. The role ensures smooth internal operations, timely customer support, and proper usage of CRM and sales tools.

Key Responsibilities:Sales Coordination

Assist the sales team with daily follow-ups with distributors, retailers, and field sales representatives. Track order status, stock availability, dispatch schedules, and delivery timelines. Maintain and update sales records, reports, and trackers in Excel/Google Sheets. Coordinate with warehouse/dispatch team for order processing and logistics. Help prepare sales reports, performance dashboards, and monthly sales summaries.

CRM & Customer Support

Manage customer queries, complaints, and feedback through CRM / WhatsApp / calls / emails. Ensure entries and updates in the CRM system are accurate and timely. Follow up on pending issues and ensure proper closure and resolution. Maintain a positive and professional relationship with clients and business partners.

Office Coordination

Handle basic documentation, filing, data entry, and MIS work. Coordinate internal communication between sales, accounts, dispatch and management teams. Schedule meetings, manage calendars, and share meeting notes/actions.

Skills Required:

Strong communication skills (Hindi & English). Good knowledge of

Google Workspace / MS Office (Excel, Sheets, Docs)

. Experience working with

CRM / Sales apps

(e.g., Salesforce, Zoho, Leadsquared, etc.) preferred. Organized, disciplined, and good follow-up skills. Ability to multitask and manage time efficiently.

Qualification:

Graduate (Any stream) 1-3 years of experience in Sales Coordination / CRM / Office Administration preferred.

Salary:

As per company standards

Job Types: Full-time, Permanent

Pay: ₹10,779.30 - ₹18,000.00 per month

Work Location: In person