Responsibilities
Provide telephonic counseling services to parents.
Listen attentively to concerns and queries.
Offer appropriate guidance and support to resolve issues.
Maintain accurate records of client interactions and follow-ups.
Collaborate with other team members to ensure comprehensive care.
Stay updated with best practices and relevant procedures in market.
Qualification
Previous experience in counseling or customer service roles is preferred.
Excellent verbal communication and active listening skills.
Empathetic and patient approach to interactions.
Ability to remain calm and professional in stressful situations.
Strong problem-solving abilities and attention to detail.
Skills
Counseling
Active Listening
Verbal Communication
Empathy
Problem-Solving
Client Relationship Management
Crisis Intervention
Record Keeping
Job Types: Full-time, Permanent, Fresher
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.