Office Coordinator

Year Coimbatore, Tamil Nadu, India

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Responsibilities

Engaging with the existing customer support team and working in tandem on customer queries and responses over e-mails, phone or chat.
Coordinating with the internal teams concerning shipments, orders or other relevant queries pertaining to customer queries and support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Conducting quality assurance surveys with customers and providing feedback to the internal stakeholders.
Possessing excellent product knowledge to enhance customer support.

Requirements:

Speaking and Writing in the English language at a native level is a must.
Additional languages such as Hindi, Tamil, Kannada or Malayalam will be a bonus.
Strong relationship building skills, verbal and written communication skills.
Proficiency with MS Office products, particularly Excel and Word

Eligibility / Qualification
Any Degree
Experience
Freshers & Experience Candidates Can Apply
Key Skills
Locations
Coimbatore

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