Job Description

Key Responsibilities:

Customer Communication:

Answer incoming phone calls and respond to customer inquiries professionally. Handle WhatsApp, Instagram, and other online message inquiries promptly and accurately. Provide detailed information about products, prices, availability, and ongoing promotions.

Language Skills:

Communicate fluently in

English

,

Malayalam

, and

Hindi

with customers. Understand customer needs and provide personalized support based on language preference.

Lead Management & Follow-up:

Maintain a database of leads and potential customers. Follow up on customer queries and ensure timely updates. Encourage customers to visit the boutique or place online orders.

Sales Support:

Assist in converting inquiries into sales by explaining product features and offers. Coordinate with the sales and floor teams for order confirmations and product availability.

Customer Relationship Management:

Build and maintain strong relationships with customers for repeat business. Collect feedback and escalate any serious complaints to the management team.

Administrative Support:

Maintain call records, update CRM systems (if applicable), and prepare simple daily reports. Assist with appointment bookings for in-store visits or virtual consultations.

Requirements:

Excellent spoken and written communication skills in

English, Malayalam, and Hindi

. Good telephone etiquette and a friendly, professional attitude. Basic knowledge of boutique fashion trends is an advantage. Familiarity with WhatsApp Business, Instagram messaging, and other online communication tools. Ability to multitask and manage time efficiently.

Contact Details:

Phone:

+91 85470 73169

Email:

santinniofficial@gmail.com

Job Types: Full-time, Permanent, Fresher

Schedule:

Day shift
License/Certification:

Driving Licence (Required)
Work Location: In person