Job Description

Job Title:

Office Assistant

Location:

Kottayam

Department:

Operations

Reports to:

Cluster Manager

Key Responsibilities:

Assist in daily branch operations and ensure smooth functioning of gold loan processes. Handle documentation for gold loan applications, disbursements, renewals, and closures. Maintain and update records of gold ornaments pledged, customer details, and loan accounts in the system. Support customer service activities by guiding customers on loan procedures, repayments, and related queries. Coordinate with the appraiser, cashier, and branch manager for gold verification and loan processing. Handle filing, data entry, photocopying, scanning, and other clerical tasks. Manage incoming and outgoing mail, courier, and office correspondence. Maintain registers, ledgers, vouchers, and MIS reports as per internal guidelines. Assist in inventory management of pledged gold, security checks, and vault operations under supervision. Support branch audits and compliance checks. Ensure cleanliness, organization, and proper upkeep of the office premises. Handle petty cash, stationery, and administrative expenses as directed.

Qualifications & Skills:

Graduate (preferably B.Com / BBA / BA) or equivalent qualification. 1 years of experience in NBFC / Fresher Proficiency in MS Office (Word, Excel) and data entry systems. Strong communication and interpersonal skills.

Work Conditions:

Office-based role within the branch premises. Standard branch working hours; flexibility may be required during audits or month-end closing. Compliance with safety, security, and operational policies related to gold handling.
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Provident Fund
Work Location: In person