Job Description

The Office Administrator / Receptionist at MindfulCDC plays a key role in ensuring a warm, supportive, and professionally managed environment for parents, children, and clinicians. This role assists with front-desk operations, parent communication, scheduling, and overall centre coordination.

Key ResponsibilitiesFront-Desk & Parent Interaction

Welcoming parents and children to the centre in a warm, professional manner Responding to inquiries in person, via phone, email, and WhatsApp Guiding new parents politely regarding intake process, paperwork, and centre protocols Ensuring waiting area is clean, calm, and child-friendly

Appointments & Scheduling

Managing therapist appointment schedules and session timings Coordinating cancellations, rescheduling, and follow-ups with parents Maintaining smooth flow between sessions and therapist availability Updating and monitoring daily attendance of children and therapists

Administrative Tasks

Maintaining records: intake forms, admission files, parent agreements, session logs, feedback forms Managing billing, daily accounts, receipts, and session tracking Coordinating with team for events, parent meetings, workshops & assessments Handling centre supplies and inventory (stationery, therapy materials, housekeeping items)

Communication & Support

Sharing program updates, reminders, and announcements with parents Maintaining a positive and confidential line of interaction between parents and therapists Escalating concerns to management appropriately (attendance issues, complaints, emergencies) Coordinating with school-tie-up centres (if applicable)

Centre Operations

Supervising facility cleanliness and maintenance, ensuring hygiene standards Coordinating housekeeping staff and technicians for repairs/service needs Ensuring safety protocols and visitor log maintenance

Required Skills & Qualities

Excellent communication & interpersonal skills Pleasant personality & child-friendly approach Good time-management and organizational skills Ability to multitask and stay calm during busy hours Proficiency in MS Office / Google Workspace (Docs, Sheets, Drive) Comfortable using CRM / clinic software (training provided) Strong sense of confidentiality & professionalism

Educational & Experience Requirements

Bachelor's degree preferred (any discipline) Experience in healthcare / educational environment preferred (not mandatory) Freshers with excellent communication skills may apply

Work Timings

Monday to Saturday 8:00 AM - 6:00 PM (or centre-specific timing)

Reports To

Centre Manager / Administrative Head Clinical Lead (for coordination tasks)

Personality Fit

Warm, empathetic, polite, and approachable Respectful and sensitive to neurodivergent children & parents Team-oriented and proactive
Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹27,106.65 per month

Work Location: In person