Job Description

Key Responsibilities

Develop, implement, and monitor

standard operating procedures (SOPs)

for after-sales and service operations. Conduct

regular audits

of service centers to ensure compliance with company standards, warranty policies, safety, and customer service protocols. Identify process gaps, deviations, and risks, and recommend corrective and preventive actions. Coordinate with service center staff, engineers, and managers to ensure

uniform practices

across regions. Standardize

documentation, reports, and formats

for customer handling, repairs, spare parts, and escalations. Provide

training and guidance

to service teams on updated policies, best practices, and process compliance. Collaborate with cross-functional teams (Quality, Training, Operations, Customer Care) for alignment. Monitor

customer satisfaction levels

and propose initiatives to improve service quality and consistency. Stay updated with

industry best practices

and regulatory requirements related to after-sales services.

Requirements-:

Qualification-: Graduation Must

Experience Required -: 3-6 Years

Only Male Candidate and open to Travel in PAN Punjab

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person