Job Description

Customer Service:

Provide excellent customer service to both new and existing customers.

Inquiry Handling:

Respond to customer inquiries and complaints efficiently and effectively.

Relationship Building:

Build and maintain strong relationships with customers through effective communication and personalized service.

Feedback Collection:

Conduct customer surveys and gather feedback to identify areas for improvement.

Database Management:

Develop and maintain customer databases, ensuring data accuracy.

Sales Support:

Collaborate with sales teams to ensure a smooth sales process and customer handover.

Retention:

Develop and implement customer retention strategies.

Issue Resolution:

Resolve customer issues promptly and effectively, working with other departments if needed.

Communication:

Communicate with customers via phone, email, or in person, providing updates and support.

Documentation:

Maintain accurate records of customer interactions and resolutions.

Reporting:

Prepare reports and MIS on customer interactions and satisfaction.
Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance
Schedule:

Day shift
Supplemental Pay:

Overtime pay
Work Location: In person