Job Description

Comprehensive Inquiry Management: Accurately document all incoming inquiries from diverse channels (e.g., phone, email, walk-in, online forms) into our designated CRM/database, ensuring all relevant details are captured and meticulously organized. Provide a prompt, professional, and courteous initial point of contact for all inquiries, actively listening to understand needs and offering helpful, accurate information. Efficiently triage inquiries, resolving straightforward issues independently and seamlessly directing complex matters to the appropriate department or specialist for expert handling. Maintain meticulous records of all past inquiries for audit trails, follow-up, and to inform future service improvements, ensuring data integrity and easy retrieval. Follow up with customers to confirm satisfactory resolution, ensuring a positive experience from initial contact to completion. Smooth Office Operations & Administration: Oversee and optimize daily office operations, implementing efficient workflows and best practices to enhance overall productivity and maintain a highly organized workspace. Manage office supplies and equipment, proactively monitoring inventory, placing timely orders, and coordinating maintenance or repairs to ensure all resources are consistently available and fully functional. Maintain a welcoming and professional office environment, preparing meeting rooms, common areas, and the reception for daily use and important client visits. Facilitate seamless communication between departments and external stakeholders, acting as a central point for information flow and operational coordination. Implement and uphold company policies and procedures, contributing to a consistent, compliant, and harmonious work culture. Manage vendor relationships with service providers (e.g., cleaning, utilities, IT support), ensuring high-quality and timely service delivery. Assist with minor facility management tasks, escalating larger issues to relevant personnel to guarantee a safe and efficient physical workspace.
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?30,000.00 per month

Work Location: In person