Job Description

Administrative & Office Management

Manage daily office operations, supplies, vendor communications, and inventory records. Maintain accurate documentation such as staff schedules, supplier invoices, and compliance files. Support management in financial tasks like petty cash, billing, and payroll coordination.

Customer Relationship Management (CRM)

Use CRM tools to track and manage customer reservations, feedback, and loyalty programs. Maintain an updated customer database for marketing and promotions. Generate reports on customer trends, repeat visits, and satisfaction insights. Coordinate with the marketing team to run CRM-based campaigns (SMS, email, loyalty rewards).

Staff & HR Support

Assist in staff onboarding, training schedules, and record-keeping. Coordinate shift rosters and communicate updates to employees. Ensure compliance with restaurant policies and legal standards.

Communication & Coordination

Act as a communication hub between management, staff, suppliers, and customers. Organize and document meetings, feedback sessions, and operational updates. Handle phone, email, and walk-in inquiries in a professional manner.

Skills Required

Proficiency in

CRM tools

(Zoho, HubSpot, Toast, or restaurant-specific CRMs). Strong organizational and multitasking skills in a fast-paced environment. Good knowledge of MS Office / Google Workspace. Excellent communication and customer service skills. Ability to handle financial documentation and basic bookkeeping.

Qualifications

Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field. Previous experience in restaurant administration or hospitality sector preferred. Hands-on experience with CRM software in customer-facing operations.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person