Monitor and coordinate routine operational processes across departments
Track workflow and ensure timely completion of inter-departmental tasks
Identify process gaps and escalate delays or bottlenecks
Assist in implementing standard operating procedures (SOPs)
Prepare regular reports for management on process performance and compliance
Manage the calendar, appointments, meetings, and travel of senior management
Prepare and manage correspondence, emails, and official communications
Take minutes during meetings and ensure follow-up on action items
Handle confidential information with discretion and professionalism
Coordinate internal and external meetings, conferences, and events
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